LIMITED WARRANTY
WHAT IS COVERED?
All new arcades come with a limited, non-transferable warranty which covers any defects in material or workmanship on your new arcade.
HOW LONG DOES COVERAGE LAST?
The warranty period for your overall product is six (6) months from the documented date of your item being delivered.
WHAT DOES THIS LIMITED WARRANTY NOT COVER?
This limited warranty does not cover any problem that is caused by (a) commercial use, accident, abuse, neglect, shock, electrostatic discharge, degaussing, heat or humidity beyond product specifications, user error, operation, maintenance or modification; or (b) any misuse or improper maintenance contrary to the instructions in the user manual; or (c) lost passwords; or (d) malfunctions caused by other equipment; or (e) unnatural wear and tear of any moving parts such as (but not limited to) joysticks, trackballs, spinners, light guns and push-buttons. This limited warranty is void if a product (a) shows signs of alteration; or (b) shows signs of damage or tampering of any interior components (including the unauthorized removal of any component or external cover). This limited warranty does not cover data loss – backup the contents of your drive to a separate storage medium on a regular basis. Also, consequential damages; incidental damages; and costs related to data recovery, removal, and installation are not recoverable under this warranty. This limited warranty applies only to hardware products; software, media, and manuals are licensed (and warranted where applicable) pursuant to separate written agreement.
WHAT IF MY ITEM ARRIVES DAMAGED?
All arcades ship with courier insurance up to the dollar amount paid for an item. All arcades also ship with specific instructions to only accept a direct signature from the package recipient before a package can be successfully delivered. Having this delivery type enforced gives the customer an opportunity to open and inspect the arcade before signing for the delivery. In the event that any arcade or kit arrives damaged, the customer must open a claim with the shipping provider within 1 business day of your item being delivered. Playtime Arcades will not act as a liaison between the customer and the shipping carrier in regard to shipping/damage claims. It is the sole responsibility of the customer to cooperate with any and all requirements in a timely manner during the claim investigation process.
WHAT IF I ATTEMPT TO MAKE CHANGES TO MY ARCADE AND IT FAILS?
All arcades are configured and tested rigorously to ensure the machine arrives to you in a working order. We understand the customizable nature of the arcade software we include, however, if errors occur or your system fails due to unauthorized alterations/changes, we cannot and will not be held responsible. Any alterations, both physically and digitally (editing settings, themes, xml databases, etc.), made to your arcade will void all included warranties offered. Furthermore, refunds for failed systems will not be offered, nor support will be given to correct any of these issues.
WHAT DO I HAVE TO DO?
We will not provide any warranty coverage unless your claim is in compliance with all terms of this limited warranty statement and you follow proper return procedure. To request warranty service please email contact@playtimearcades.com regarding your warranty claim. Once it is determined that a repair or replacement is required, you will be prompted for your name, address, phone number, e-mail and then issued a Return Order Number to use when returning product. Product you return to us must be properly packaged in its original packaging (or packaging providing the product with protection equivalent to the original packaging) and shipped, with the shipping charges to be paid by the customer. Product must have correctly labeled return address. It is recommended that product be shipped with insurance up to the dollar paid to assist with any loss sustained during the return shipping process.
WHAT WILL YOU DO?
If Playtime Arcades authorize you to return your product to us or an authorized service provider, Playtime Arcades, at its sole discretion will repair or replace your product without charge with a functionally equivalent replacement product. Playtime Arcades may replace your product with a product that was previously used, repaired and tested to meet our specifications and will cover the cost to ship the repaired item or replacement product to you. By sending product for repair or replacement, you agree to transfer ownership of the original product to Playtime Arcades. Playtime Arcades may not return your original product to you. Data recovery, advance replacement option, or other warranty-related offerings or service plans are not covered under this limited warranty and are not part of the covered repair or exchange process. Playtime Arcades warrants that repaired or replaced products are covered for the greater of either the remainder of the original product warranty or 60 days.
If an item falls outside of this warranty period, the customer is responsible for all repair (parts) costs and all shipping costs of an item to and from the authorized Playtime Arcades designated repair location.